Shipping policy

Shipping Policy

ziva decor aims to deliver your order safely and on time. This Shipping Policy explains how we process, ship, and deliver your products.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed.
During high-volume periods or festivals, processing may take slightly longer.

We will notify you if there is any significant delay.

Shipping Time

Delivery time depends on your location:

  • Metro Cities: 3–6 business days

  • Non-Metro Cities: 5–9 business days

  • Remote Areas: 7–12 business days

These are estimated delivery times and may vary due to courier delays, weather, or unforeseen circumstances.

Shipping Charges

Shipping charges will be calculated and displayed at checkout.
Free shipping may be offered during special promotions.

Order Tracking

Once your order is shipped, you will receive:

  • A tracking link

  • Your tracking ID

  • Courier partner details

You can track your order anytime using the link provided.

Incorrect Address

Please ensure your shipping address is correct at checkout.
We are not responsible for delays or failed deliveries due to:

  • Wrong address

  • Incomplete address

  • Unreachable phone number

If a package returns to us due to incorrect details, reshipping charges may apply.

Undelivered / Lost Packages

If your order is marked delivered but you haven’t received it:

  • Contact us within 48 hours

  • We will raise a complaint with the courier partner

  • Resolution may take 3–7 business days

We will assist you throughout the process.

Damaged Packages

If your order arrives damaged:

We will review the issue and provide a replacement or solution.

International Shipping

Currently, we ship only within India.
International shipping will be added soon.